Sycle has made improvements in its eClaims services. Here is the latest information on how you can take advantage of these improvements and action needed. 

As a reminder, a new eClaims interface has been provided by Optum, Change Healthcare’s parent company. You can find more information about the interface here.

Recommended Action – Sign Up for a One Healthcare ID

Optum Signup Email

You now have a new ability to review your claim status for claims created on or after August 1, 2024, within the Optum iEDI portal by taking these steps:

  • Sign up for a One Healthcare ID for portal access. Optum will be sending you information to sign up.
  • If additional members of your team need access, they will also need to sign up for a One Healthcare ID 
  • Once complete, the authorized owner for your clinic needs to send an email with your authorization to Sycle Support for access to Optum iEDI. Include the first name, last name, phone number, and email address as configured for their One Healthcare ID.

Access to claims created prior to August 1, 2024, are not available in the iEDI interface. Please review the existing HCFA Status Report in Sycle for the most recent status of those claims.

If you have questions, please email or call our Customer Experience team at support@sycle.net or 888-881-7925.

Sycle also recommends these additional steps:

  1. Periodically review the current approved payer list for Optum iEDI here and select the internal link titled: iEDI Claims Payer List for Legacy Emdeon/Change Healthcare Customers
  2. Review the HCFA Status report to determine the current status of your claims (Reports > HCFA Status)
  3. Rejection reasons can be viewed, once available, by clicking the date hyperlink in the “Created” column to open the HCFA Form and reviewing the messaging section
  4. Real time access to your claims’ status can be reviewed directly through the iEDI portal 
  5. For claims submitted multiple times, Optum indicated the payer will only process one claim (for example – if both a paper claim and an eClaim were submitted)
  6. iEDI only recognizes numeric values in the Federal Tax ID field. Ensure that your Federal Tax IDs entered in Sycle Administration do not contain a hyphen.
  7. Electronic Remittance Advice (ERA) will begin to be available through Optum’s iEDI portal (and may require separate enrollment). For more information go to Optum iEDI PayerList and select the internal link titled: iEDI ERA Payer List for Emdeon/Change Healthcare Customers.
  8. Additional Optum iEDI portal training documents and Optum’s training schedule can be found under the Resources tab in the upper right of the portal.
    > Resources > Document
    Select “Training Documents” in the Category Drop down menu for a complete list of current training documents


Be sure to check this website periodically: Updates on the Change Healthcare response.

Request A Demo