What We Do

Sycle transforms hearing care clinic workflows, administration, and data accessibility with powerful practice management systems that enable practices to thrive.

Powering the delivery of better hearing care for more than 20 years.

Why Sycle?

Free up valuable time

Sycle provides you with streamlined workflows, powerful tools, and critical visibility across your clinic(s) to help them run more smoothly and efficiently.

Delight your patients

From first contact–to clinical care–to billing–to follow up visits, Sycle enables all clinic staff to focus on delivering an exceptional patient experience.

Grow your business

Sycle gives you the scalability and flexibility to add clinics, utilize leading market growth tools, and expand your patient base.

The Benefits Of Focus

What we stand for

A simple, yet powerful mission

To facilitate the delivery of better hearing care to the world.

A purpose-driven vision​

To be the most trusted and preferred practice management solution for the hearing care industry.

Our Culture

Fostering curious minds, active leaders, and bold thinkers is a key reason we have grown to be the number one practice management solution provider to the hearing care industry.

Sycle celebrates diversity and promotes equity, inclusion, and belonging for everyone. We believe that a work environment that actively respects the inherent value of everyone we interact with promotes healthy relationships, better decision-making, and stronger solutions.

Sycle welcomes, supports, and encourages all individuals to be their authentic selves regardless of race, age, gender, orientation, disability, religion, or military status.

Our Leadership

Sycle’s leadership team is comprised of highly experienced hearing care industry and SaaS technology veterans who are focused on delivering solutions that make a positive impact on our customers, their patients, and the industry.

Joel Lockwood

President

Jeremy Knudsen

Chief Technology Officer

Kelsey Fleming

VP, Sales & Enterprise Services

Kathy Sharo

VP, Marketing & Communications

Indra Lowenstein

VP, Human Resources & Compliance Director

Rudy Grant

VP, Operations

Indra Lalari

Senior Director, Product

Our Values

Be kind. Be direct. Be transparent.

We focus on clear, honest, and respectful communication that builds relationships, solves problems, and supports our customers’ success.

Focus on delighting our customers.

We focus on our customers’ needs and go the extra mile to support them in meaningful ways.

Be healthy. Work happy.

We build each other up to bring out the best in all of us.

Solve today’s challenges with an eye on the future.

We explore, experiment, and take calculated risks to deliver incredible value to our customers and the hearing care industry.

Make data-informed decisions.

We take a disciplined approach to solving challenges that combines data with deep experience and expertise.

Everyone belongs.

We recognize and value the skills, experience, and perspective that each of us brings to our work.

Careers

Come work with us

We are always on the lookout for exceptional talent to help us build and deliver tools that make a difference for our customers. Check out our job listings and apply.

See how Sycle can transform your practice

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Joel Lockwood

President

Joel is a seasoned executive with over 30 years of leadership and executive experience in the Technology sector, guiding teams across functional areas focused on delivering products and services to customers. His management experience includes enterprise, start-ups and agency organizations, working with F500 customers as well as small businesses. His specialty is the development of optimal growth strategies based on metrics and analysis.

Joel is a huge outdoors guy, skiing, cycling, fly fishing and hiking as much as possible. Climbing peaks in Glacier Park is his passion, and he has bagged many summits.

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Jeremy Knudsen

Chief Technology Officer

Jeremy was born and raised in Utah. Early in his career, he spent time in Silicon Valley during the dot-com era, commuting from Utah to NYC, and doing consulting work in e-commerce.

In 2005, Jeremy was part of the founding team at ExpertVoice and worked with premier brands like Patagonia, The North Face, Oakley, and many others.

Prior to joining Sycle, Jeremy was the CTO for ClientSuccess. Jeremy describes himself as a technologist at heart, but is also deeply passionate about the non-technology parts of any business.

He and his wife Gina have a son, daughter-in-law, daughter, and a Maltese-Shih Tzu mix named Maui. Outside of work, Jeremy enjoys a good movie or book, a Premier League football match, tennis, skiing, and generally being outdoors whenever he can.

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Kelsey Fleming

VP, Sales & Enterprise Services

Kelsey is a lover of clever technology, creative solutions, and cutting-edge software design. In the last decade, this obsession has led her to non-stop thinking about how to bring technology to the Hearing Care industry that improves the way providers serve patients. After 12 years in the Hearing Care space, Kelsey is passionate about walking in the practice’s “shoes” to truly find – and build – solutions that make their lives better and more efficient.

Kelsey grew up in the great state of Alaska but has since settled in the town of Bend, OR where she enjoys the white winters at Mt. Bachelor as well as hot summer days on the Deschutes River.

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Kathy Sharo

VP, Marketing & Communications

Kathy enjoys inspiring, connecting, and creating conversations through amazing marketing. As VP of Marketing and Communications, she leads the go-to-market strategy for Sycle.

With 25 years of leadership experience in SaaS and technology marketing, Kathy has a proven track record of helping companies grow in healthcare, HR, automation/AI, and cybersecurity. She is a champion of the voice of the customer and specializes in demand generation and product marketing.

Kathy is inspired daily by her niece who faces a rare neurological disorder with strength, determination, and a great sense of humor. She is thrilled to be part of the Sycle mission to improve lives and deliver better hearing care.

She lives near Chicago and unequivocally believes in three things: the Cubs, mustard only on hot dogs, and Chicago pizza is the best.

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Indra Lowenstein

VP, Human Resources & Compliance Director

Indra is a multi-talented executive who has worked in many startups and technology companies in the Bay Area, such as Wired Ventures, Ozone Online, and TCHO Chocolate (yes chocolate!). Indra has been at Sycle since 2016. Her responsibilities include talent strategy, planning, and acquisition; management of performance recognition and reward processes; ensuring adherence to global compensation guidelines; employee benefits management; and the creation of employee skills-development programs. Indra’s extensive knowledge of human resource management, payroll systems, benefits programs, accounting rules, legal matters, and leadership skills has made her a valued member of the Sycle Executive Team.

Indra grew up in Ohio, relocated to the Bay Area for 30 years, lived in Austin for 6 years, and now lives in Las Vegas with her husband and two bossy chihuahuas.

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Rudy Grant

VP, Operations

Rudy is an experienced leader with a career that spans startups and Fortune 50 companies. He has been working in Healthcare Information Technology for over 25 years with stints in Medical Imaging, Oncology and now Audiology.

Rudy is passionate about being a part of healthcare technology teams that makes healthcare more accessible to patients and improves the ability for healthcare providers to focus on the patient.

Rudy hails from British Columbia where he still lives with his family on Vancouver Island. In his free time, Rudy enjoys spending time with friends and family, reading, skiing and playing ice hockey with his son.

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Indra Lalari

Senior Director, Product

Indra Lalari is a product management enthusiast and is driven by the purpose of healthcare. She has devoted 20+ years to providing product vision and leadership. Her areas of expertise include conceiving and building next-generation native cloud clinical and workflow solutions, including enterprise scale FDA-cleared products that are used daily in healthcare centers around the world.

Indra takes great pride in working with highly motivated people to build healthcare focused solutions that improve provider experiences and overall patient outcomes. Innovation is core to her beliefs.

Indra and her family reside in Vancouver, BC. Nights and weekends are spent in the local mountains; in the winter, looking for fresh powder and revisiting favorite runs; in the summer, appreciating the beautiful views and alpine meadows during family hikes.

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